Privacy Policy

Platinum Travels & Tours Pvt. Ltd is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and what rights you have regarding your information when you use our website at https://platinumtravels.net/ or contact us for our services.

By using our website or engaging our services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

Contact information: Full name, phone number, email address, and WhatsApp number
Travel information: Passport details, travel dates, destination country, and number of travellers
Payment information: Bank transfer confirmations (we do not store card details)
Inquiry details: Messages submitted via our contact forms or WhatsApp
Usage data: Pages visited, time spent on site, browser type, and IP address (collected automatically via Google Analytics)

How We Use Your Information

We use the personal information we collect to:

Process your visa applications, Umrah bookings, air ticket requests, or tour package inquiries
Communicate with you about your bookings and inquiries
Send important travel updates and reminders
Improve our website and services based on usage data
Comply with legal obligations

We will never use your information for any purpose unrelated to your travel services without your explicit consent.

Information Sharing

We do not sell, rent, or trade your personal information. However, we may share necessary information with:

Embassies and consulates: for visa application processing
Airlines: for air ticket booking
Hotels and tour operators: for package arrangements
Our allied companies (Haramain Cabs, Al Shaghaf): for pilgrimage-related arrangements

All third parties we work with are required to handle your information responsibly and only for the specific purpose of providing your requested service.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet transmission or electronic storage is 100% secure. We encourage you to contact us directly via WhatsApp or in person for highly sensitive documents.

Cookies & Analytics

Our website uses cookies and Google Analytics to understand how visitors interact with our site. This helps us improve our content and user experience. You can disable cookies through your browser settings, though this may affect some website functionality.

Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data, where legally permissible
Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at info@platinumtravels.net or WhatsApp us +92 300 1100444.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.

Contact Us Regarding Privacy

Email: info@platinumtravels.net
Phone: +92 300 1100444
Address: 18-A Upper Ground Floor, Trust Plaza, LMQ Road, Multan, 60000, Pakistan